You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you have any questions regarding shipping, please contact us. Tracking numbers for your order can be found in the order history section of your dashboard. You can track your shipment through the web sites of our couriers:

There is a $22 (including GST) shipping and handling charge for all orders under $275 including GST. Shipping is free for all orders over $275 including GST (effective 1 March 2018). We deliver Australia-wide to residential, business and PO box addresses. Orders placed before 1.00pm Sydney time (for items in stock) will generally be shipped on the same day.

Orders placed though the Amber Technology website are despatched from our Sydney warehouse. If you need help with any login or site-related issues, please contact us here.

If you don’t know or have forgotten your password, please reset it using this link. Your user id is the email address that’s recorded for your account. Are you an Amber Technology account customer? We’ll never share your registration details outside Amber Technology. When you register, we will retain your order history and checkout information for future transactions. You can place an order using guest checkout, and we’ll email your order details when we ship.

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